Frequently asked questions

Standard UK mainland delivery is £5.99 and takes approximately 3–5 working days. Because of the transit time it carries ambient goods only — no fresh or frozen.

Premium next working day delivery is £7.99, available Monday to Friday. Order by 10am the previous working day, otherwise your order moves to the next working day. Choose this service if you are buying fresh items.

Yes. We deliver to NG1–NG9 postcodes: £3.99 on orders over £30, or £2.50 on orders of £50 and over. Fresh and frozen products are included.

Order before 4pm for same-day delivery. A 2-hour express service is available for NG1–NG5 and NG7. Minimum order £30.

Nottingham local delivery: order before 4pm for same day. Premium next working day: order by 10am the previous working day. Frozen: order by 10am the working day before a Monday or Thursday dispatch.

Miss a cut-off and your order simply moves to the next available slot.

Standard, premium and frozen services are UK mainland only. The following are treated as non-UK mainland by our courier: AB, DD, FK17–21, HS, IV, KA27–28, KW, KY13, PA20–88, PH, ZE and all BT postcodes.

That includes the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and all EU countries. Postcodes are defined by our courier provider, not by Food For Foodies.

Yes — choose Click & Collect at checkout and pick up from Asiana Hypermarket, 108 Woodborough Road, City Centre, Nottingham NG3 1AR. Orders are usually ready within 24 hours.

Yes. There is no charge for collection, and fresh and frozen products can be collected.

Yes. Frozen delivery is £13.99 to UK mainland addresses, dispatched on Mondays and Thursdays in premium insulated packaging. Order by 10am the previous working day.

Someone must be available to receive the parcel. We cannot refund or rearrange a failed delivery.

Our frozen packaging holds quality for approximately 24 hours from the day of dispatch. We cannot guarantee the goods after that.

Transfer frozen products to the freezer and chilled products to the fridge immediately on arrival.

Frozen products may be slightly defrosted on the surface and are still in good condition. It is very unlikely for items to defrost completely.

Any problem with fresh or frozen items must be reported within 2 hours of receiving the parcel, and a failed delivery within 1 hour of the courier's notified time slot.

Not at this time. If you need vegan friendly packaging, contact us at the point of ordering and we will do what we can to help.

Frozen products are dispatched Monday and Thursday. Chilled products are dispatched Monday to Thursday. Orders placed from Thursday 2pm to Sunday are dispatched the following Monday.

Orders are processed within 1–5 working days of payment being received, depending on the delivery option chosen. Orders placed after 11am, or on a non-working day, are processed the next working day.

We accept Mastercard and Visa (credit card, Switch, Maestro and Delta debit card), plus the wallets shown at checkout. We do not accept cash or cheque.

Some goods have age restrictions and can only be paid for by credit card.

Any change must be made before your order is dispatched. Contact us as soon as possible on 0115 958 3888 or at enquiries@foodforfoodies.co.uk and we will do what we can.

Email enquiries@foodforfoodies.co.uk within 1 working day of receiving the goods. Photographic evidence is required for damage or missing items, and we reserve the right to cancel a refund if it is not taken at the time of the claim.

Returns are authorised by us first. Once payment is refunded you remain responsible for the delivery charge, which is deducted from the refund.

Frozen and fresh products are not refundable. Please do not order fresh or frozen items if access to the delivery address is difficult, or if you cannot be there to receive the parcel.

Please treat product images and ingredients as a guide. We cannot guarantee they are accurate, because manufacturers change recipes and packaging.

If you have any food allergies or specific requirements, contact us before purchasing.

Everything is baked fresh with an approximate 2–3 day shelf life. Bakery orders are dispatched Tuesday to Thursday so they arrive at their best.

We import directly from China, Hong Kong, Thailand, the Philippines, Vietnam, Malaysia, Korea and Taiwan — and we have been doing it from Nottingham for almost 17 years.

You need to register or use our service as an authorised user to place an order. You must be over 18 and keep your registration details up to date.

Everything we collect and why is set out in our Privacy and Cookies Policy. You can request a copy of your data, correct it or ask us to delete it from the GDPR page.