FROZEN & CHILLED DELIVERY TERMS
Customer must transfer all the frozen products to the freezer and chilled products to the fridge immediately after arrival.
We use the most sustainable materials such as polystyrene foam boxes to pack our frozen and chilled products. It is to ensure the quality of the goods when arrival. We also use dry ice for frozen products and ice-packs for chilled products to maintain the temperature during delivery. The purpose of this is to make sure products are in controlled temperature when arriving to our customers.
Duration of dry ice/ice-packs
Frozen packaging can last round 24 hours starting on the day of dispatch. Food For Foodies will not guarantee the quality of the goods after 24 hours.
Frozen & chilled products will be dispatched Monday - Thursday.
Orders placed for frozen & chilled products on a Thursday (after 3pm) to Sunday will be dispatched on the following Monday.
However, in some exceptional cases:
- Road closure.
- Insufficient dry ice supply
- Severe weather conditions
Food For Foodies reserve the right to hold the order until the problems are clear up.
Delivery notes from courier
You will receive a message from the courier providers. Please read the message and follow any instructions provided.
*** We CANNOT ship frozen items to - areas outside of mainland United Kingdom, (including Highlands, Islands of Scottland, Northern Ireland, Isle of Man and Isles of Scilly) and any other EU countries.
*** Please note, we do not advise customers with limited access and difficulties to get access of the property when delivering to order frozen and chilled products.
*** Customers must make sure they will be home to sign for the frozen/chilled parcel.
Defrosted/ damaged items
The dry ice we use is able to maintain the temperature of the frozen goods for up to 24 hours. When you receive your delivery, frozen products may be slightly defrosted on the surface but the products are still in good/suitable condition. It is highly unlikely for frozen items to get completely defrosted or damaged.
- Food For Foodies will not be responsible if the customer decided to re-arrange the delivery time for the parcel (containing frozen/chilled products) which caused the frozen/chilled products to defrost and/or get damaged.
- Any problems regarding frozen/chilled items must be reported to Food For Foodies 2 hours of receiving the parcel.
- Any failed delivery must be reported within 1 hour after noticed delivery time slot by courier.
Please note, dry ice is a form of gas to maintain the temperture, it will dissolve after 24 hours.